Booking Terms

CANCELLATION POLICY

All cancellation requests must be addressed in writing to us at info@drakensbergretreat.co.za with your reservation number as the reference.

 1. Cancellation 0 - 14 days prior to arrival - 100% cancellation fee of the deposit amount will be charged for the cancelled booking.

2. Cancellation 15-31 days prior to arrival - 50% cancellation fee of the deposit amount will be charged for the cancelled booking

3. Cancellation 31 days or more prior to arrival - 10% cancellation fee of the deposit amount will be charged for the cancelled booking

 4. Please allow up to 48 hours to process a refund

 5. All Refunds for early departures are subject to management discretion.