Booking Terms
CANCELLATION POLICY
All cancellation requests must be addressed in writing to us at info@drakensbergretreat.co.za with your reservation number as the reference.
1. Cancellation 0 - 14 days prior to arrival - 100% cancellation fee of the deposit amount will be charged for the cancelled booking.
2. Cancellation 15-31 days prior to arrival - 50% cancellation fee of the deposit amount will be charged for the cancelled booking
3. Cancellation 31 days or more prior to arrival - 10% cancellation fee of the deposit amount will be charged for the cancelled booking
4. Please allow up to 48 hours to process a refund
5. All Refunds for early departures are subject to management discretion.
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